Refund Policy


Returns
Our policy lasts 30 days to 2 years depending on the product. Unfortunately, If the mentioned days have gone by since delivery of your purchase, we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned.

To complete your return, we require a receipt or proof of purchase - Please do not send your purchase back to the manufacturer.There are certain situations where only partial refunds are granted: (if applicable and at our discretion)     
Any item not in its original condition, is damaged or missing parts for reasons not due to our error     
Any item that is returned more than the stipulated days after delivery.
 

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and returned to you as soon as possible. 

Late or missing refunds (if applicable)If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at info@nastars.lk. 

Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable)We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@nastars.lk and send your item to: 51 Liberty Plaza, Colombo-3, 00300, Sri Lanka.. 

Shipping
To return your product, you should mail your product to: 51 Liberty Plaza, Colombo-3, 00300, Sri Lanka..You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.If you are shipping an item, you should consider using a traceable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.